Our Cancellation, Exchange, and Shipping Policy

Last Updated: August 2026

OUR MISSION STATEMENT

We are committed to sharing God's love by providing pathways to self care that uplift your emotional and physical well-being. We actively seek to bring Glory to God daily and pursue salvation and abundant life by blessing others.

DISCLAIMERS

Warranty Disclaimer: The Site's material and products sold on this site are provided "AS IS".

Medical Disclaimer: Butta Scrubs, LLC is not responsible for any allergic reactions that may occur while using our products. Please discontinue use of products if skin irritation occurs. Butta Scrubs, LLC does not make any claims of healing properties or any other scientific causes involving any medical conditions, syndromes, diseases, etc. Please consult with a licensed medical professional or your healthcare provider with any health related questions.

All ingredients used are listed on each product made by Butta Scrubs.

Warnings: Some of the natural ingredients used may have traces or possibly processed by machinery that was used to process tree nuts, peanuts, bees/ pollen products, soy, oats, and/ or milk products.

CANCELLATIONS

Please notify Butta Scrubs within 24 hours of notice to cancel any online purchases. Simply email us at buttascrubs219@gmail.com to stop the order from being prepared and shipped out. A refund will be issued prior to online order fulfillment. There are no other circumstances where a refund will be negotiated. Returns are not available at this time.

DAMAGED

Due to the nature that Butta Scrubs products are homemade, melting and breakdown of the product is possible during the shipping process. Please inspect your purchase upon receipt and notify us immediately (within 48 hours) via email if the product/s are damaged. Correcting the situation is our main priority! Please send photos of products that are damaged and proof of purchase if possible in the email. Butta Scrubs will replace any products damaged during the shipping process within reasonable discretion.

EXCHANGES

Special precautions will be taken when requesting an exchange. Exchange requests should be requested within the first 48 hours after purchase. Anything or anytime after this time frame is not negotiable. Products MUST be unused and in the same condition when purchased. Please provide brief description AND (photos, and proof of purchase date) if possible, in the email. An agreement will be met between Butta Scrubs and customer as quickly as possible. Unfortunately, we do NOT accept exchanges for gift cards; e-gift cards, and/or gift certificate purchases or final sale products.

SHIPPING

Orders are only shipped on Monday thru Wednesday. Any orders made after these days will go out the following Monday (also in observance of holidays). Butta Scrubs uses UPS, FedEx, and USPS to ship all orders. During the summer months, additional measures are used in the shipping process. To provide the best quality to you, you will receive your purchase in a sealed shipping cooler packaged with ice packs in a shipping box. Please inspect your order upon arrival.

LOST OR STOLEN

Butta Scrubs will not be responsible for packages that are marked as delivered but not received by the actual customer. Check with your local post office to see if perhaps your delivery is being held. If not, file a claim with the delivery services within the first 24-48 hours, DON’T WAIT.

We are not responsible for packages or products shipped to the wrong address provided by the customer. Special notes should be added to the order prior to completing your order. If the customer would like to make any changes before order is shipped (within 24 hours), please contact us via email buttascrubs219@gmail.com.

MOBILE TERMS OF SERVICE

Last updated: Aug. 17, 2026
The Butta Scrubs, LLC mobile message service is operated by Butta Scrubs, LLC (“Butta Scrubs, LLC”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Butta Scrubs, LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Butta Scrubs, LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Butta Scrubs, LLC. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18449441604 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Butta Scrubs, LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18449441604 or email BUTTASCRUBS219@GMAIL.COM.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Please contact me if you have any questions, comments, or complaints.